Shipping & Returns
Orders will be packaged and shipped five days a week. Orders placed on the weekend will be shipped the following business day. Please allow 5-7 business days from order date for your order to be shipped.
- Customers may return any unused, unworn items, with all tags attached within 14 days of delivery date for a size exchange or store credit only.
- If the size you are needing is available it will be an even exchange, if it is not available it will be issued as a store credit and you will be responsible for telling me when you’d like to use that credit.
- Items will not be returned if the item shows signs of having been worn, washed, the tags have been removed or the item smells of smoke, perfume, pet dander etc.
- All returns must be accompanied by the original or gift receipt and customers will receive store credit for the amount paid for the item(s).
- No cash, credit or debit card refunds will be issued.
- All Accessory and Sale items are final sale and may not be returned, exchanged or adjusted for any reason.
- Gift cards cannot be returned or refunded.
- If you believe you have received defective or incorrect merchandise, or you are missing an item from your order, you must contact us at firstname.lastname@example.org within 3 business days of the package’s original delivery.
Before returning items, please ensure your return is within the policy period and meets ALL return requirements. We inspect all returned items and reserve the right to deny a return based on its condition.
HOW TO RETURN
1. Submit an Online Return Request by emailing me at email@example.com.
PLEASE NOTE: Customers are responsible for the shipping costs of their return, as we do not provide return labels. We do recommend using USPS because they are usually the cheapest option.3. Expect the return process to take 5-7 business days after it has been delivered back to us. We recommend shipping with insurance and keeping your shipping receipt until your return is processed. Daughters Boutique is not responsible for packages lost or damaged in transit.
4. After the return is accepted, you will receive notifications updating the status of the return. Once the return has been fully processed, you will receive store credit via email for the return amount included.
Customers are responsible for all shipping and handling fees for the items returned to Daughters Boutique. If customers receive the incorrect order due to an error on behalf of Daughters Boutique, we will do our best to get you the correct item and cover shipping costs when returning the item(s) back to us and for replacement item(s) back to you. If there is an issue with an order and it is the customer's error, such as ordering the incorrect size or color, all shipping costs will be the customer's responsibility. We do not refund shipping fees.